Rob Daniels

Faced with falling customer satisfaction rates and rising costs, companies in recent years have been searching for solutions. For some years, companies experimented with off-shore outsourcing, building call center sites in locations such as India,...

Are you new to call centers or thinking of carving a career path for yourself in the industry? Before you head out the door for your first interview, get acquainted with some of the terms and technologies you will be faced with.

When you think of hazardous careers, firefighters, police officers, and coal miners doubtless top the list. Rarely would call center representative enter your mind.

Call centers evolved around 30 years ago, in the travel and hospitality industry. The concept of call centers are giving way to "contact centers".

Over all, snowboarding has been a very fast growing sport. But it did have a rocky beginning. The history of snowboarding, however, tells the story of how the sport was evolved from a completely different human need.Many people didn't like...

With all the holiday hustle driving us from one party to the next, and one store to another, it's hard not to take for granted the symbols and traditions passed down hundreds of years that collectively have become Christmas.

Deep in a crevice in the rocky mountains that now border France and Spain, a swarthy, ugly race of fairies came into being. Undetected at first, the diminutive creatures spread throughout Europe, dwelling in the mossy cracks of rocks and tree roots.

I often go out to the countryside to visit my mother. Her home is like a magnet; it draws you in from the street. Walking up to her porch, one cannot mistake how the air sparkles.

“Do you believe in fairies?” Peter Pan asked an auditorium full of British children in 1904, imploring them to save his pixie friend Tinker Bell.

The Nikonos, manufactured by Nikon, was the first true underwater camera and to this day remains the industry standard. Nikon has discontinued their first-rate Nikonos line of underwater cameras and lenses, although you may still find the Nikonos on...