Nigel Penhearow
E-commerce – the trading revolution of the 21st Century
E-commerce has set the business world alight during this century. The Operations Director is most likely to have a key role to play in its day to day success.
Date Posted: September 27, 2007
Business / Commercial Analysis - A Key to Driving Business
Business analysis is a key to success, which helps to encourage an organisaton to improve the manner in which carries out its various day to day running of the business.
Date Posted: July 31, 2007
Customer Relationship Management – Get to Know Your Customers
Customer Relationship Management, which is more commonly described as CRM, has been around in earnest for around the last ten years. CRM is seen as one of the key elements to growing a company’s knowledge about its current and potential...
Date Posted: July 23, 2007
What is Business Excellence?
Business excellence, what is it? It is surely an important factor in today’s competitive global market. Over the decades there have been a number of attempts to develop a business excellence tool which will help businesses large or small to...
Date Posted: June 27, 2007
Increase Business – Make Your Organisation Customer Focused!
What do we mean by customer focus? If your service is customer focused the demands of your customers will drive it. It really is time to consider how best to develop a Customer Focused organisation.
Date Posted: June 20, 2007
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