Eric Garner
Keeping Your Leadership Fresh
There is a mystery to leadership, whether you lead an ongoing team or a one-off group. This mystery is important because without it people would be able to predict your actions and imitate them. Keeping the mystery means that things remain fresh.
Date Posted: November 11, 2008
The 7 Secrets Of Wow! Customer Service
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you leave them. You can do that if you make the following 7 tips part of your normal pattern of service.1. Give Your Customers Plenty of Strokes.
Date Posted: October 30, 2008
The 7-Step Guide Used By A Failed President To Get On With Anyone You Meet
Lyndon Baines Johnson was the 37th President of the United States. Politically, he has gone down as one of the most unsuccessful presidents in history due to his inauguration following the assassination of President John Kennedy and his pursuit of...
Date Posted: August 27, 2007
The Get-Along Guide
Lyndon Baines Johnson was the 37th President of the United States. Politically, he has gone down as one of the most unsuccessful presidents in history due to his inauguration following the assassination of President Kennedy and his pursuit of...
Date Posted: December 12, 2005
Vision: How Leaders See The Invisible
The one thing that distinguishes great leaders from also-rans is the power, depth, and breadth of their vision.Vision is a strange concept. It’s much more than just a goal or purpose. Goals simply state what we aim to achieve.
Date Posted: November 14, 2005
The Pygmalion Effect
A team does as well as you and the team think they can.This idea is known as “the self-fulfilling prophecy”. When you believe the team will perform well, in some strange, magical way they do.
Date Posted: October 28, 2005
In Praise Of Praise
If you manage others, one of the most valuable tools you have in your kitbag is Praise. Along with its counterpart, Criticism, these two instruments can make a massive difference to how people feel.
Date Posted: October 08, 2005
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