Ed Sykes
Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor.
Date Posted: December 26, 2004
Leave Your “Buts” Behind for Great Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are...
Date Posted: December 26, 2004
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount.
Date Posted: December 26, 2004
Five Leadership Secrets for Challenging Times
We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change?” It may seem difficult at...
Date Posted: December 26, 2004
Five Secrets to Gaining Credibility with Your Team
Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following: Only 51 percent of all workers trust their organizations to tell the truth in employee communications Only 48 percent of all...
Date Posted: December 26, 2004
Appreciate to Motivate
Mary Kay Ash, founder of Mary Kay Cosmetics, since said, "There are two things people want more than sex and money...recognition and praise." Time and time again the one motivating factor that is at the top of most employee lists is...
Date Posted: December 26, 2004
Eight Ways to Motivate Part Time Employees
In most cases, part-time employees present a special challenge when it comes to motivation. They do the “grunt” work, have little career choices, are often focused on other goals outside of your organization (college, hobbies, etc.), and...
Date Posted: December 26, 2004
Ten Techniques for Motivating Others through Chaos
The work environment has changed. Change has become the norm. Also the truth level of employees has decreased. This can lead to increased dissatisfaction and decreased productivity.
Date Posted: December 26, 2004
Five Steps to Creating a Goal Medal Life: Part II
Recently, Joy and I had the pleasure of speaking at a conference of Educational Office Professionals in Baltimore, MD. The other speakers included Ms. Deborah Phelps, mother of six-time gold medalist in the 2004 Summer Olympics swimmer Michael...
Date Posted: December 26, 2004
Five Ways to Reduce Environmental Stress
Life is stressful enough without allowing the physical environment - air quality, lighting, noise, and other controllable factors - to intensify day-to-day stress.
Date Posted: December 26, 2004
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