David Leonhardt
Customers Don't Always Connect Where They Live
Pop Quiz: You have an international website and you want to do business in Canada. But you want to make sure your website delivers top performance to your Canadian customers: speed, accessibility, as well as proper functioning of digital...
Date Posted: September 29, 2004
Priorities: Don't Dry Your Dishes
Do your dishes really need to be dried, or could you just let the water evaporate? If you spend just 5 minutes per meal drying dishes, that equals a quarter of an hour per day, or 91 hours each year.Imagine spending almost four days in a row...
Date Posted: September 16, 2004
Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.For instance, I warned about "in your face customer service"...
Date Posted: September 16, 2004
So You Want to Start a Home Daycare
I hang out with the other mommies. No, I am not a "Mister Mom" or a "Househusband". I do have one enviable situation, though. I work from home and I have the flexibility to say, "This morning I am going to spend with my...
Date Posted: September 16, 2004
Serious Dieting Tips, Humorous Explanations
A few months ago, I set out to lose 22.6 pounds, then to put back on at least half of it.Huh? Anybody who's ever found herself stuck on a yo-yo diet is probably thinking that I am either crazy or planning way too hard for the inevitable yo-yo...
Date Posted: September 05, 2004
Am I Really A Stroller-Monger?
I was reading "A Modern Infant Armada", a humor column in Maclean's Magazine written by a fellow humor columnist. Writing about it now is a bit like a painter painting another painter or a singer singing about another singer (but it...
Date Posted: September 05, 2004
Website Backgrounds: 5 Cool Tricks for a Professional Look
Most websites feature white backgrounds. Or they sit on a navy or gray background -- but most of the screen is still white, like a page of paper set against the darker background.
Date Posted: August 21, 2004
Handbags, Purses and Toolboxes, Oh My!
Never send a man to do a woman's job. You'd think I would have figured that out by now, but I haven't made my quota of mistakes just yet.Somehow I got it into my head to buy my friend a handbag. It seemed simple enough.
Date Posted: August 11, 2004
Double listings at Google
Have you ever searched for something on Google and noticed that a website has a double listing a main listing and a second listing indented and wondered "Why?" And then wondered, "How?"Google lists up to two pages...
Date Posted: August 04, 2004
Who You Calling A Hick?
For the last time, I live in the country, not in the sticks. And I am relaxed, not a hick.Ever since we moved to the country, I get the feeling you city-folk are confused. So here is a primer on what it means to be living in the country.When you...
Date Posted: July 22, 2004