Bobette Kyle
Customer Segmentation Needn't Create Poor Customer Service
A popular way to segment customers is by revenue or profit generated, with "A-list" customers receiving more perks and personal service than "lower" categories. There are right and wrong ways to do this.Doing it right means...
Date Posted: December 04, 2006
Is Your Marketing Plan Ready for an Update?
With summer vacations over and schools back in session, marketing plan "season" is fast approaching. This is a time when you reflect on the effectiveness of your business marketing programs.
Date Posted: September 26, 2005
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