In the vast majority of cases, the staff is forming contact with customers, whether by phone, e-mail, fax or other means of communication. And it is a question: Your employees and serve their customers?
Many sales or indications may be lost and if you even imagine the things that might be happening.
Whether the answer?
Then stay tuned for details from the good day that your receptionist says to answer the phone, to a "is closed" said by one of your vendors.
This can make a crucial difference to the success and prestigío of its business.
One time, I heard a programmer say to answer a connection that was not for him, but it was a client of the firm (developed systems), "fulano, prepares a machine gun that is such that the client is on the line," you know what happened somewhere time after?
The client canceled the account and the company lost a customer that could perform and display services profitable for the company.
At the time, said within this company, the customer was annoying, indeed very annoying ... And the direction of the company did not know that.
Make your colleagues understand that the customer is who pays the salary of them.
Stay tuned for details, as this can make a difference for your company.
Until next time ....

Designed and written by Alex Ribeiro.

Article Source: http://www.articleset.com