Business and Finance Articles (Sorted by popularity)
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20...
Lora J AdrianseOctober 18, 2004
Why PR is an Engine for Economic Growth
Business, non-profit and association managers committing their public relations resources to (1) doing something about the behaviors of those important outside audiences that most affect their operation, (2) creating the kind of external stakeholder...
Robert A. KellyOctober 14, 2004
Managers and PR: One Thing Is Clear
As a business, non-profit or association manager, you have a clear choice when you set up your public relations. Arrange your resources to generate a variety of product and service plugs on radio, and in newspapers and in magazines.
Robert A. KellySeptember 05, 2004
Image Does Matter
January is always a good time to grab bargains so when I noticed that two well-known blind companies were advertising 35% off their blinds, I decided to give them a call
and it was an interesting experience.Company A This person turned up on...
Lorraine PirihiAugust 03, 2004
Fight The Fluff!
The first and final rule of quality writing is this: what doesn't strengthen your writing, weakens it.There are no neutral words when you're trying to be persuasive - every word must be doing real work and every sentence must be necessary.
Robert WarrenJune 06, 2004
How I Became a Hard Money Lender
Unlike other investors, my venture into real estate was a natural extension of my secondary business as the IP Ware software developer. However, opportunity and perseverance beget wealth, or at least a decent side income.
Barrett NiehusApril 09, 2004
How To Seal The Deal In Seven Seconds
Can you close a sale in just seven seconds? If you make a great first impression, you can do it even faster. Seven seconds is the average length of time you have to make a first impression.
Lydia RamseyMarch 07, 2004
Opportunity Will Knock, If It Can Find the Door
Is your home office a spare room full of whatever doesn't fit anywhere else? Does your daily commute end with winding your way through a corporate maze to your own crowded cubicle?
Glenn BeachFebruary 18, 2004
Customer Service and Call Center Outsourcing, What's The Buzz?
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has grown with over 6%, BPO with 10%.
Erwin StenekerNovember 06, 2003
Mind the Gap
The underground train in London can get you anywhere when you know how to maneuver all the options. Like our subways, London under ground is a busy place.
Linda LaPointeSeptember 07, 2003
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